Customer Support Representative

We are looking for a friendly and professional Customer Support Representative to assist our users with inquiries, resolve complaints, and provide guidance on our services. The ideal candidate will ensure customer satisfaction by delivering prompt and effective support across multiple communication channels.

Respond to customer inquiries via phone, email, and live chat

Provide accurate information about products, services, and job postings

Assist users with account setup, profile updates, and job applications

Resolve complaints and escalate issues when necessary

Maintain customer records and track interactions in CRM tools

Prepare daily/weekly reports on customer feedback

Collaborate with other teams to improve customer experience

Uphold a positive company image through excellent service delivery

Excellent verbal and written communication skills, Active listening and problem-solving, Customer relationship management (CRM tools: Zendesk, Freshdesk, HubSpot), Multitasking and time management, Ability to handle complaints and resolve issues professionally, Email, live chat, and phone support skills, Empathy and patience when assisting customers, Basic technical troubleshooting (a plus)

Health insurance

Paid annual leave

Work-from-home flexibility (Hybrid)

Training and career development

Performance bonuses

All applicants must undergo a Kymjojobs approval process to ensure they meet our professional and ethical standards. Only candidates who successfully meet all requirements will be eligible to work with us.